FAQs

Question: Where is your clothing made?

Answer: Our clothing is made right here, in the USA. Our clothes are made by talented professionals that have a passion for fine craftsmanship and attention to detail. 

Question: When will my order be processed and shipped?

Answer: We strive to process orders as quickly as we possibly can. Orders placed Monday through Friday are usually shipped within 48 hours. Please note that during periods of high volume, it will take longer (sales, major promotions, Friends & Family, during the holidays, etc.) Orders placed over the weekend are usually shipped Monday. If you need your order to go out the same day you place it, please place your order before noon ET using an expedited service (excludes Saturday, Sunday and Holidays) and we’ll be sure to do our best to get you your merchandise in time. 

Question: How do I know which size fits me?

Answer: Please see our sizing chart and explore your perfect fit.

Question: Why should I become a registered user of Prep Life USA?

Answer: When you order from Prep Life USA in the future, we’ll remember your information such as billing and shipping addresses to ensure a quicker checkout next time around. You can also store other information, access your order history, and manage your email preferences.

Question: How can I be sure my checkout is secure?

Answer: The security of your information is very important to us. We use the 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Prep Life USA.

Once you enter the checkout page, your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode because the "http" in our web address will be replaced by "https."

Question: How can I be sure my information is protected?

Answer: Any personal information you provide to us on our website when you register or update an account, join our mailing list, shop online, or request information (i.e. name, address, email address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems. 

 

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